Information for fans travelling to Manchester City on Saturday

February 17, 2022 by No Comments


Safe Standing

Along with Tottenham Hotspur Stadium and a number of other stadia, the Etihad Stadium has received approval for licensed safe standing in seated areas. Level 1 of the visitors’ section is included in this trial and features independent barriers in front of each seat, allowing for free-flowing lateral movement in and out of seating rows.

Supporters are asked not to stand on the rails or seats and, unless moving to use facilities, to remain in their designated space and avoid standing in gangways or on steps. Supporters are also asked to be respectful toward staff, stewards and other fans at all times.

Accessibility

Manchester City’s guide for disabled supporters can be found here.

Accessible toilets are located on Levels 1 & 3 of the visitors’ section. Supporters without their own RADAR key will be able to request one from a steward.

Supporters with a medical condition requiring use of a bag or other equipment should contact the Access Team at [email protected].

Access Stewards will be present in accessible viewing areas along with Tottenham Hotspur Access Stewards should any support be required.

Refreshments

City Square – a free fan zone with music, food and drink available – opens at 2.30pm. Please note, however, that alcohol is not available to visiting supporters in City Square.

Concessions in the visitors’ section of the stadium will be serving food and hot and cold drinks, as well as alcoholic beverages.

Cashless Payments

All payments inside and outside the stadium will be cashless. Major credit and debit cards, Apple Pay and Google Pay are accepted.

Smoking

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited.

Bag Policy

Supporters are advised not to bring a bag to the stadium. Supporters bringing a bag should note that only those of A4 size (210mm x 297mm) and smaller will be permitted into the stadium.

Bag drop facilities for larger bags are in place on Sir Howard Bernstein Way at a cost of £10.

Spurs Respects

We are proud of our superb and loyal support at home and away.

We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable.

If you witness incidents like these, please report them to a steward or the police, or submit details on the Kick It Out reporting app, which can be downloaded from the Apple Store and Google Play.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language.

Ticket Office

The visiting supporter ticket office is located in the South Stand of the stadium, opposite Sir Howard Bernstein Way (Nexen Tyre Bridge), next to Turnstile L.

Duplicate tickets must be requested by emailing [email protected].

Flags & Banners

Supporters wishing to display a flag or banner in the visitors’ section are asked to seek permission from Manchester City in advance by emailing [email protected] with the subject line FAO Security – MCFC v Spurs Flag. Emails should include a photo of the flag and its Fire Safety Certificate, along with its dimensions.

Flags and banners must be no larger than 2m x 1m and must not obstruct the views of others, cover advertising signs or cause a safety hazard. Nor may they display abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not permitted. All flags and banners must carry a valid Fire Safety Certificate.

Supporters are also reminded of the Club’s own Flags and Banners Policy which is in effect at away matches.

Unauthorised Use of Tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club’s Sanctions & Banning Policy, supporters selling away match tickets above face value will receive an indefinite ban and deduction of all Ticketing Points. Supporters passing on away match tickets equal to face value or less will receive a written warning and a 50% reduction of Ticketing Points.

Supporters Unable to Attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.





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