Heathrow and Gatwick: Warning to travellers after couple charged £987 for easy mistake

February 24, 2022 by No Comments


Travellers are being warned to be cautious after a couple were left with a £987 bill because they used their shortened name when making a booking. Traveller Philippa booked a ski trip with her husband but used the name Pippa when booking with a tour company. As her passport had her full name, the documents did not match.

Speaking to The Telegraph, she explained that her tour operator charged her a huge amount to make the change. She said: “Club Med said it would cost about £400 to correct the error on my British Airways ticket to Zurich. I refused to pay this and bought a ticket in the correct name at a much cheaper price.” However, she said she was then charged £987 from Club Med for the “reissue of the ticket and other documents”.

The error is an easy one to make but Brits are being warned to check that the booking name and passport name match as you may be stopped from boarding your flight. The Telegraph said that the costs Pippa faced were covered by ClubMed after they reached out to them.

READ MORE:Everywhere you could fly to in March from London for under £20

Be sure to get this right – or risk a major fine

British travellers are also being warned to check their expiry dates on their passports as new rules brought in under Brexit mean that any passports issued 10 years prior are invalid despite what the expiry date may say. A woman travelling back to Stansted from Tenerife was charge £2000 at the beginning of this year due her passport being issued 10 years ago.

The government website states: “Your passport must also be less than ten-years-old on the day after you leave. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date.

“Any extra months on your passport over ten years may not count towards the minimum period needed.”

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